Terms of service

TERMS OF SERVICE — LUNASAFE

Last Updated: October 20, 2026

1. Overview

Welcome to LunaSafe!

This website is operated by Didac Aguilera, trading as LunaSafe. Throughout the site, the terms "we", "us", and "our" refer to LunaSafe.

By visiting our website or purchasing products from us, you agree to these Terms of Service, subject to your mandatory rights under applicable consumer protection laws.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.

Website: https://mylunasafe.store

Contact Email: didac.finanzas2@gmail.com

2. General Conditions

By using this website, you agree to comply with applicable laws and regulations.

You must not use our products or services for unlawful purposes, transmit malicious software, attempt unauthorized access to our systems, or interfere with the website's operation.

We reserve the right to restrict access to our website where reasonably necessary to prevent fraud, misuse, or security threats.

Nothing in these Terms limits your statutory consumer rights.

3. Products and Services

LunaSafe specializes in personal safety products, including portable personal alarms designed to help users attract attention during potentially dangerous situations.

We make reasonable efforts to display accurate product descriptions, specifications, images, and prices.

Product colors and appearance may vary slightly depending on screen settings and manufacturing variations.

We reserve the right to update product information and discontinue products, provided that existing customer orders and legal obligations are respected.

Personal safety alarms are supplementary safety devices and do not guarantee protection against crime, assault, or other emergencies.

4. Prices and Payments

All product prices are displayed in the currency indicated on our website.

Applicable taxes, shipping costs, and other mandatory charges will be disclosed before the customer completes a purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders already accepted.

Payments are processed through the secure payment methods made available at checkout.

Customers agree to provide accurate and complete billing information.

5. Orders and Order Confirmation

After placing an order, customers will receive an email confirming receipt of their purchase.

We may contact customers to verify order information or resolve payment-related issues.

Orders may be declined or cancelled for legitimate reasons, including suspected fraud, payment failure, or product unavailability.

If an order is cancelled after payment has been collected, the customer will receive an appropriate refund.

We will not cancel confirmed orders arbitrarily or in violation of applicable consumer protection laws.

6. Shipping and Delivery

Orders are processed and shipped according to our published Shipping Policy.

Estimated delivery times depend on the shipping destination and logistics provider.

Customers are responsible for providing accurate shipping information.

If an order is delayed, lost, or damaged during transportation, LunaSafe will comply with applicable legal obligations concerning delivery, replacement, and refunds.

For additional information, please consult our Shipping Policy.

7. Returns, Refunds, and Right of Withdrawal

Customers may request returns and refunds in accordance with our Refund Policy and applicable consumer protection legislation.

Where European Union consumer law applies, consumers generally have a statutory right to withdraw from eligible online purchases within 14 calendar days after receiving the goods, subject to legally established exceptions.

Customers may exercise their withdrawal rights by contacting:

didac.finanzas2@gmail.com

Any additional voluntary return period offered by LunaSafe will be specified in our Refund Policy.

Nothing in these Terms limits statutory rights relating to defective, damaged, or non-conforming products.

8. Product Safety and Proper Use

LunaSafe products must be used in accordance with their instructions and intended purpose.

Personal alarms are designed to emit an audible alert and, where applicable, provide additional signaling features.

Customers should avoid exposing products to conditions that may damage their electronic components.

LunaSafe does not guarantee that using a personal alarm will prevent dangerous situations.

This provision does not exclude or restrict liability that cannot legally be excluded.

9. Intellectual Property

All website content, including text, graphics, logos, product photographs, designs, and branding, is protected by applicable intellectual property laws.

Such materials belong to LunaSafe or their respective rights holders.

Unauthorized reproduction, redistribution, modification, or commercial exploitation is prohibited unless permitted by law or expressly authorized.

10. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, and other operational purposes.

These services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites or services where liability cannot legally be attributed to LunaSafe.

11. Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.

We comply with applicable requirements under the General Data Protection Regulation (GDPR) and relevant Spanish data protection laws.

For more information, please review our Privacy Policy.

12. Prohibited Uses

Users are prohibited from using this website to:

Engage in illegal or fraudulent activities.
Violate intellectual property rights.
Harass, threaten, or discriminate against others.
Submit false or misleading information.
Upload malware or malicious code.
Attempt unauthorized access to website systems.
Interfere with website security or functionality.

We may take proportionate measures against unlawful or abusive activities.

13. Accuracy of Information

We strive to ensure that information published on our website is accurate and up to date.

However, occasional typographical errors or technical inaccuracies may occur.

We reserve the right to correct such errors, subject to applicable laws and the rights of customers who have already placed orders.

14. Limitation of Liability

LunaSafe takes reasonable measures to maintain a secure and functional shopping experience.

We are not responsible for interruptions or technical issues beyond our reasonable control where such liability is not imposed by law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, defective products, or any other liability that cannot legally be excluded.

Your statutory consumer rights remain fully protected.

15. Changes to the Terms of Service

We may update these Terms of Service to reflect changes in legislation, business operations, or website functionality.

Updated Terms will be published on this page with the corresponding revision date.

Changes will not retroactively remove rights acquired under existing contracts.

16. Governing Law

These Terms of Service are governed by Spanish law.

If a customer resides outside Spain, mandatory consumer protection laws applicable in their country of residence may also apply.

Any disputes will be handled by the courts having jurisdiction under applicable law.

Nothing in these Terms restricts consumers' mandatory rights regarding jurisdiction or legal remedies.

17. Contact Information

For questions about these Terms of Service, orders, products, or customer support, please contact:

Business Name: LunaSafe

Business Owner: Didac Aguilera