Shipping policy
Shipping Policy — LunaSafe
Last Updated: October 20, 2026
At LunaSafe, we are committed to providing a reliable, transparent, and convenient shopping experience. Please review our shipping policy before placing an order.
1. Order Processing
All orders are processed after payment confirmation.
Processing Time: [1–3 business days, if applicable]
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high demand, processing times may be longer. Customers will be informed of any significant delays.
2. Shipping Destinations
LunaSafe offers shipping to selected international destinations.
Shipping availability is confirmed during checkout. If delivery is unavailable for a particular destination, the customer will be notified before completing the purchase.
3. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, and logistics provider.
Estimated Shipping Time: [INSERT ACTUAL DELIVERY TIME]
Delivery estimates are calculated from dispatch and do not include order processing time unless otherwise stated.
Delivery times are estimates and may be affected by customs procedures, local postal services, public holidays, or unforeseen logistics disruptions.
4. Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout before payment.
Any available free shipping promotions will be indicated on the website or during checkout.
5. Order Tracking
Once an order has been dispatched, customers will receive a shipping confirmation email.
Where tracking is available, the confirmation email will include a tracking number or tracking link.
Please allow time for the tracking information to become active after dispatch.
6. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.
Any additional charges payable by the customer will be disclosed before checkout where required by applicable law.
Customers are responsible for providing accurate information necessary for customs clearance.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to correct the information before dispatch. However, changes may not be possible once an order has been shipped.
8. Delayed or Lost Packages
If your order has not arrived within the communicated delivery period, please contact our customer support team.
We will investigate the issue with the relevant shipping provider and work toward an appropriate resolution.
Where an order is lost or not delivered, LunaSafe will comply with its legal obligations regarding delivery, refunds, or replacement.
Shipping delays do not affect customers' mandatory consumer rights.
9. Damaged Packages
If your order arrives damaged, please contact us at didac.finanzas2@gmail.com as soon as reasonably possible.
Including photographs of the packaging and product can help us resolve the issue more quickly.
Your statutory rights remain unaffected even if photographs are unavailable.
10. Delivery Responsibility
LunaSafe remains responsible for the delivery of purchased goods in accordance with applicable consumer protection legislation.
Where required by law, the risk of loss or damage remains with LunaSafe until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
11. Contact Information
If you have any questions regarding shipping, delivery times, tracking, or your order, please contact us:
Store: LunaSafe
Business Owner: Didac Aguilera
Email: didac.finanzas2@gmail.com
Website: https://mylunasafe.store
We appreciate your trust in LunaSafe and thank you for shopping with us.